Privacy Policy

Privacy Policy

Effective Date: August 26, 2025

Keltech Technology Services LLC (“Keltech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://keltechct.com, engage our services, or otherwise interact with us, including by providing your mobile number to receive SMS/MMS communications.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and business details when you complete our contact form, request support, or engage our services.

  • Mobile Phone Numbers: Provided by you to receive SMS/MMS updates, alerts, or service notifications.

  • Technical Information: IP address, browser type, operating system, and usage data collected automatically through cookies and analytics tools.

  • Service Information: Details related to IT support tickets, managed services, and project engagements.

  • Payment Information: Billing details (processed securely through third-party payment processors; we do not store full credit card numbers).

2. How We Use Your Information

We use the information we collect to:

  • Provide IT support and managed services to our clients.

  • Respond to inquiries and requests.

  • Process billing and invoicing.

  • Send service updates, alerts, or notifications.

  • Communicate important changes, service notices, or policy updates.

  • Improve our website and overall service offerings.

3. SMS/MMS Privacy Statement

When you provide your mobile phone number to Keltech Technology Services LLC, you agree to receive SMS/MMS messages from us related to our services.

  • Consent: You will only receive SMS/MMS messages if you have provided your number and consented.

  • No Selling/Sharing: We will not share or sell your mobile phone number to third parties for the purpose of marketing.

  • Purpose: Messages are limited to service-related updates, alerts, and notifications.

  • Opt-Out: You may opt out at any time by replying STOP to any message or by contacting us directly.

  • Carrier Disclaimer: Standard message and data rates may apply depending on your mobile carrier.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only as necessary to deliver our services, including with:

  • Technology Providers: Microsoft, Pax8, QuickBooks, and other vendors used to deliver cloud and IT solutions.

  • Service Providers: Contractors, consultants, or partners who assist in providing services on our behalf.

  • Legal/Compliance: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard safeguards to protect personal information, including:

  • Encryption of data in transit and at rest.

  • Multi-factor authentication (MFA) and access controls.

  • Regular monitoring of systems for unauthorized access.

6. Data Retention

We retain information only as long as necessary to provide services, meet legal obligations, or resolve disputes. For example, certain records may be kept for up to five years to comply with contractual and regulatory requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of the personal information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent where applicable.

  • Opt out of SMS/MMS messaging at any time.

To exercise these rights, contact us at info@keltechct.com.

8. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can adjust your browser settings to refuse cookies, but some features of our site may not work properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Keltech Technology Services LLC
Website: https://keltechct.com
Email: info@keltechct.com
Phone: +1 860-222-9711